Open to opportunities

AO smilegame

@aosmilegame

Message

Dedicated customer support professional with strong interpersonal skills.

Morocco

Message

What I'm looking for

I am looking for a role that allows me to grow my skills in customer support while contributing to a dynamic team.

I am a dedicated and organized individual with a strong commitment to providing excellent customer support. My experience at Majorel has equipped me with the skills to actively listen, analyze, and resolve customer issues efficiently. I thrive in team environments and am always eager to learn and develop new skills.

Throughout my career, I have demonstrated reliability and a proactive approach to work. I take pride in my ability to identify and develop opportunities, ensuring that customer needs are met promptly. My educational background in English Studies has further enhanced my communication skills, allowing me to interact effectively with diverse clientele.

Experience

Work history, roles, and key accomplishments

Customer Support

Majorel

Jan 2021 - Present (4 years 4 months)

Actively listened and supervised customer interviews, ensuring all necessary perspectives were considered. Analyzed, diagnosed, and reacted quickly to malfunctions or incidents, resolving customer issues remotely.

Customer Support Problem Solving Customer Relationship Management Technical Support Communication Skills

Education

Degrees, certifications, and relevant coursework

Sultan Moulay Slimane University

Bachelor of English Studies, English Studies

Focused on Literary and Cultural Studies, developing a deep understanding of various literary forms and cultural contexts. Gained strong analytical and critical thinking skills through extensive coursework and research.

Taghzirt High School

Baccalaureate, Earth & Life Science

Completed studies in Earth & Life Science, building a foundational knowledge in scientific principles. Developed skills in observation, data analysis, and scientific reasoning.