Open to opportunities

Ota Mary

@otamary

Message

I deliver efficient customer support and dependable administrative operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or administrative role where I can support clients, manage accurate records, collaborate across teams, and help deliver efficient daily operations.

I'm a customer service professional supporting pilots and flight attendants at Thekan Services Limited (Allied Crew Transport Services), responding to phone, email, and chat inquiries while resolving complaints within set timelines.

I've also managed office operations at Adesokan & Ajayi Law Firm, improved filing and record-management systems, coordinated vendors, and supported policy compliance. Previously, I handled accounts receivable and payable, budgeting support, invoices, payments, and expense claims at TS.5 Services Ltd.

Across customer service, front-desk, logistics, insurance, and administrative roles, I've maintained accurate records, supported clients and teams, prepared reports, and helped keep daily operations running smoothly.

Experience

Work history, roles, and key accomplishments

Administrative Officer

Adesokan & Ajayi Law Firm

Jan 2024 - Jan 2025 (1 year)

Managed daily office operations and provided executive administrative support. Implemented improved filing and record management systems and liaised with vendors to negotiate cost-effective contracts.

Administrative Support Office Management Record keeping Vendor Management Policy Implementation Compliance

Financial Officer II

TS.5 Services Ltd

Apr 2023 - Dec 2023 (8 months)

Supported budgeting, forecasting, and financial reporting, and managed accounts receivable and payable. Processed invoices, payments, and expense claims in line with company policies.

Budgeting Forecasting Financial Reporting Accounts Payable Accounts Receivable Cost Savings Audit Support

Customer Service Representative

Corart Ventures Ltd

Jan 2022 - Feb 2023 (1 year 1 month)

Maintained detailed interaction records and handled customer inquiries, providing accurate information or referrals. Mentored new hires and managed outbound calls and communications.

Customer Service Communication Skills Record keeping Mentorship Outbound Calls

Administrative Officer

Beeshop Logistics & Car Hire

Jan 2019 - Dec 2021 (2 years 11 months)

Managed office inventory, schedules, correspondence, and reports, and served as a liaison for staff, clients, and vendors. Supported coordination between departments to improve workflow efficiency.

Office Management Inventory Management Scheduling Correspondence Reporting Onboarding

Administrative/Front Desk Officer

SamVic Insurance

Jan 2017 - Dec 2018 (1 year 11 months)

Managed front desk operations and client inquiries, and maintained physical and electronic filing systems. Prepared and organized official documents, reports, and correspondence, and scheduled meetings.

Front Desk Operations Client Relations Filing System Document Management Meeting Scheduling Confidentiality

Customer Service Officer

Thekan Services Limited

Handled customer inquiries via phone, email, and chat, providing ground support to pilots and flight attendants. Maintained detailed records of complaints and prepared periodic reports on service trends.