Osten Diniz
@ostendiniz
Committed Product Support Engineer driven by passion for technology
What I'm looking for
As a dedicated Product Support Engineer, I leverage my technical expertise, problem-solving skills, and strong interpersonal abilities to deliver exceptional customer service. With a strong passion for technology, I thrive in fast-paced environments, resolving technical issues and ensuring smooth functionality and optimal user experience.
In my current role at Meltwater, I have honed my skills in troubleshooting, root cause analysis, and proactive measures to mitigate potential system failures. I am proficient in a range of tools, including Email on Acid, Sendgrid, and Kibana, and have a strong understanding of the MERN Stack, Microsoft Office, and JIRA Management System.
With a strong educational background in Computer Science, I am committed to staying up-to-date with the latest technologies and trends, ensuring that I provide timely and effective support to customers via various channels.
Experience
Work history, roles, and key accomplishments
Product Support Engineer 2
Meltwater
May 2020 - Present (5 years 1 month)
Resolved technical issues, investigated and addressed missing articles, dashboard widget failures, and deliverability issues, ensuring uninterrupted service. Conducted in-depth root cause analysis for recurring issues, implementing permanent fixes to prevent future occurrences.
Education
Degrees, certifications, and relevant coursework
Osten hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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