Osten Diniz

As a dedicated Product Support Engineer, I leverage my technical expertise, problem-solving skills, and strong interpersonal abilities to deliver exceptional customer service. With a strong passion for technology, I thrive in fast-paced environments, resolving technical issues and ensuring smooth functionality and optimal user experience.

In my current role at Meltwater, I have honed my skills in troubleshooting, root cause analysis, and proactive measures to mitigate potential system failures. I am proficient in a range of tools, including Email on Acid, Sendgrid, and Kibana, and have a strong understanding of the MERN Stack, Microsoft Office, and JIRA Management System.

With a strong educational background in Computer Science, I am committed to staying up-to-date with the latest technologies and trends, ensuring that I provide timely and effective support to customers via various channels.