Open to opportunities

Prabhakar Mishra

@prabhakarmishra

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Support Engineer passionate about technology and customer success.

India

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities in technology.

As a dedicated Support Engineer at Brinqa, I thrive on solving complex technical challenges and ensuring customer satisfaction. My journey in technology has been fueled by a passion for automation and a commitment to delivering exceptional support solutions. I have successfully contributed to resolving 450 support tickets, achieving an impressive containment rate of 85% and maintaining a customer satisfaction score exceeding 80%.

My experience spans across various roles, including Senior Engineer and Solution Engineer, where I developed an internal self-serve application using Django and managed data engineering pipelines. I excel in technical debugging, cross-collaboration with teams, and implementing process improvements. My educational background in Computer Science has equipped me with a strong foundation in programming and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

Brinqa

Jul 2024 - Present (10 months)

Currently working as a Support Engineer at Brinqa, focusing on customer success and automation. Contributed to resolving 450 support tickets with a high containment rate and customer satisfaction score. Developed a self-serve application using Django and managed data pipelines.

Customer Support Automation Python SQL AWS Django Airflow MongoDB API Integration Troubleshooting

Sr. Solution Engineer

PhonePe Private Ltd

Sep 2022 - Jan 2024 (1 year 4 months)

Worked as a Sr. Solution Engineer at PhonePe, managing month-end closure reports and collaborating with cross-functional teams to resolve issues. Experienced in technical debugging and monitoring metrics for incident management.

Debugging Python Java ReactJS SQL Airflow Grafana Incident Management Cross Functional Team Management Metrics

Support Engineer

Amazon India

Aug 2020 - Aug 2022 (2 years)

Served as a Support Engineer at Amazon, creating a ticketing dashboard and resolving incoming trouble tickets. Developed anomaly detection mechanisms and executed SQL queries for data analysis.

Ticketing Systems AWS Python SQL Data Analysis Anomaly Detection GraphQL Customer Support Troubleshooting Dashboard Development

SAP Abap Developer

Wipro Limited

Apr 2018 - Jul 2020 (2 years 3 months)

Worked as an SAP ABAP Developer at Wipro, creating payroll services and developing reports using ALV, Adobe forms, and Smartforms.

Payroll ALV Software Development Troubleshooting SAP

Education

Degrees, certifications, and relevant coursework

Madan Mohan Malviya University of Technology

Bachelor of Technology, Computer Science

2014 - 2018

Grade: 7.14 CGPA

Graduated with a focus on Computer Science, gaining experience in technical debugging, code browsing, and log analysis. Collaborated with various teams to resolve issues and test new features.