OSOsoba Oluwapelumi Stephen
@osobaoluwapelumistep
Customer-focused remote support professional delivering empathetic, high-volume digital customer service.
NigeriaWhat I'm looking for
I am a customer-focused support professional with over 2 years of experience delivering empathetic, high-quality service across chat, email, and phone in remote, digital-first environments. I consistently manage high-volume conversations, resolve issues efficiently, and document interactions using CRM tools to ensure continuity and customer retention.
I am tech-savvy, fast to learn new systems (Salesforce, Zoho, Intercom-adaptable) and have supported escalation processes, trained junior staff, and contributed to customer satisfaction initiatives. I seek roles where I can apply strong written communication, ticket management, and operational coordination to create positive, supportive customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Intern
Ogun State Health Insurance Agency
Jan 2025 - Dec 2025 (11 months)
Provided remote customer support via email and phone for enrollment and claims, managed escalations to ensure timely resolution, and contributed to service documentation and satisfaction initiatives.
Customer Service Representative
Omnibiz Africa
Feb 2020 - Nov 2024 (4 years 9 months)
Delivered high-volume chat, email, and phone support in a digital-first environment, met response and resolution targets, resolved complaints to improve retention, and trained junior staff on customer care standards.
Customer Service Representative
Murphy Just Like That Telecommunications
Sep 2017 - Jan 2020 (2 years 4 months)
Handled customer inquiries and complaints with empathy and clarity, maintained accurate service records and internal reports, and supported daily operations to ensure consistent satisfaction.
Education
Degrees, certifications, and relevant coursework
OUOlabisi Onabanjo University
Bachelor of Education, Secretarial Administration
Completed a Bachelor of Education in Secretarial Administration with coursework focused on administrative practices and office management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Interested in hiring Osoba?
You can contact Osoba and 90k+ other talented remote workers on Himalayas.
Message OsobaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
