Yonis Nur

Manage customer journeys independently, resolving changes and disruptions while communicating clearly and maintaining a professional service.

Provided first-line assistance to onsite and remote colleagues with Windows computers, MacBooks, iPhones and iPads, focusing on hardware faults and everyday software issues. Investigated device setup, application and sign-in problems, and assisted with preparing devices for staff.

Managed digital marketing activity and online communications for a money-transfer business, coordinating requests from agents and colleagues. Also provided day-to-day technical assistance to money-transfer agents when hardware, software or access issues affected their work.

Explained complex public-health guidance clearly and sensitively to members of the public, including in difficult conversations. Maintained accurate digital case records, followed confidentiality procedures and escalated concerns requiring further action.

Investigated first-line technical issues using structured troubleshooting and escalated faults requiring further support. Recorded reported issues, actions taken and progress updates so users and colleagues could follow the status of incidents.

Grade: A*–C

Completed six GCSEs at grades A*–C, including Mathematics (A) and English (B).

Grade: Distinction

Earned a BTEC in Medical Science with a Distinction grade.