OC
Open to opportunities

Oscar Carrasco

@oscarcarrasco

Dedicated sales agent with strong customer service and problem-solving skills.

United States
Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my customer service skills.

I am a hardworking individual with a proven track record of reliable attendance and high-quality work. My experience as a Sales Agent at Charter Communications has honed my ability to deliver exceptional customer experiences by addressing inquiries regarding services, promotions, and billing. I thrive in fast-paced, high-stress environments, utilizing my strong collaboration skills to contribute positively to team dynamics.

Previously, I worked as an Amazon Robotics Floor Monitor Associate, where I played a critical role in managing operations and supporting team members. My responsibilities included supervising associates, monitoring productivity, and engaging in data entry to ensure smooth operations. I have also gained valuable experience in the oil field services industry, where I supervised driver dispatching and optimized operational procedures.

Experience

Work history, roles, and key accomplishments

CC

Sales Agent

Charter Communications

Dec 2023 - Present (1 year 7 months)

Delivered exceptional customer experiences by addressing inbound inquiries regarding services, promotions, and billing, driving suite of services, including Internet, cable, and home phone and mobile packages. Utilized active listening and problem-solving skills to understand customer needs and recommend tailored solutions, increasing conversion rates.

AM

Robotics Floor Monitor Associate (AFM)/ Process Guide

Amazon

Jan 2022 - Present (3 years 6 months)

Selected to participate on a team solely focused on Amazon Robotics and AR operations, including retrieval of amnesty and resetting faulted drives. Provided leadership support to Process Assistants/Area Managers, supervising and managing associates in critical functions during shifts and actively monitoring AR operations through software applications.

Education

Degrees, certifications, and relevant coursework

SS

Socorro High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and critical thinking abilities.

EC

El Paso Community College

Associate Degree, Graphic Design

Completed an Associate Degree with a major in Graphic Design. Acquired skills in Adobe Creative Suite, including Photoshop, InDesign, Illustrator, and Dreamweaver.

NU

New Mexico State University

No Degree, Graphic Design

Pursued studies in Graphic Design, focusing on advanced techniques and software applications. Further developed expertise in visual communication and design principles.

Tech stack

Software and tools used professionally

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