Open to opportunities

Oscar Carrasco

@oscarcarrasco

Message

Dedicated sales agent with strong customer service and problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my customer service skills.

I am a hardworking individual with a proven track record of reliable attendance and high-quality work. My experience as a Sales Agent at Charter Communications has honed my ability to deliver exceptional customer experiences by addressing inquiries regarding services, promotions, and billing. I thrive in fast-paced, high-stress environments, utilizing my strong collaboration skills to contribute positively to team dynamics.

Previously, I worked as an Amazon Robotics Floor Monitor Associate, where I played a critical role in managing operations and supporting team members. My responsibilities included supervising associates, monitoring productivity, and engaging in data entry to ensure smooth operations. I have also gained valuable experience in the oil field services industry, where I supervised driver dispatching and optimized operational procedures.

Experience

Work history, roles, and key accomplishments

Sales Agent

Charter Communications

Dec 2023 - Present (1 year 7 months)

Delivered exceptional customer experiences by addressing inbound inquiries regarding services, promotions, and billing, driving suite of services, including Internet, cable, and home phone and mobile packages. Utilized active listening and problem-solving skills to understand customer needs and recommend tailored solutions, increasing conversion rates.

Sales Problem Solving Active Listening Customer Satisfaction Billing Product Promotion Conversion Rate Optimization Team Collaboration Packages

Robotics Floor Monitor Associate (AFM)/ Process Guide

Amazon

Jan 2022 - Present (3 years 6 months)

Selected to participate on a team solely focused on Amazon Robotics and AR operations, including retrieval of amnesty and resetting faulted drives. Provided leadership support to Process Assistants/Area Managers, supervising and managing associates in critical functions during shifts and actively monitoring AR operations through software applications.

Leadership Data Entry Software Applications (MMA SCADA)Team Management Productivity Improvement Quality Control Critical Thinking Safety Procedures

Supervisor

Texstar Oil Field Services

Jan 2021 - Present (4 years 6 months)

Supervised driver dispatching, route planning, and vehicle tracking for over 40 water hauling drivers. Coordinated order processing, load sheet running, and invoice printing, while also managing daily loads and work schedules to maximize coverage.

Dispatching Route Planning Policy Implementation Order Processing Invoice Management Scheduling Customer Service

Education

Degrees, certifications, and relevant coursework

Socorro High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and critical thinking abilities.

El Paso Community College

Associate Degree, Graphic Design

Completed an Associate Degree with a major in Graphic Design. Acquired skills in Adobe Creative Suite, including Photoshop, InDesign, Illustrator, and Dreamweaver.

New Mexico State University

No Degree, Graphic Design

Pursued studies in Graphic Design, focusing on advanced techniques and software applications. Further developed expertise in visual communication and design principles.