OreOluwa OffiCial

I am an accomplished customer service expert with proven experience delivering exceptional client experiences in insurance case management and healthcare settings. I combine empathy, clear communication, and strong problem-solving to resolve complex issues while maintaining compliance and accurate documentation.

My background includes case evaluation at an insurance services firm and hands-on patient support as a medical assistant, where I scheduled appointments, managed records, handled billing and insurance paperwork, administered medications, and supported assisted-living needs. I consistently gather and report feedback to improve services and train new team members to uphold high standards.

I thrive in fast-paced environments and use meticulous attention to detail and product knowledge to prioritize customer satisfaction and operational efficiency. I seek roles where I can continue improving client outcomes, mentor colleagues, and apply both customer-service and clinical administrative skills.