Oreneile Motlhoki
@oreneilemotlhoki
I investigate fraud claims and resolve customer issues across high-volume support channels.
South AfricaWhat I'm looking for
I investigate suspected fraudulent transactions and customer claims for Citizens Bank through Advanced Call Center Technologies, using tools including Cisco Finesse, Innovis Web, CSS, CDM, Mastercard 3DS, and Intersekt to support accurate, timely resolutions.
Previously, I supported Just Eat Takeaways customers across the UK, Canada, and Ireland through live chat, outbound calls, and email. I managed tickets in Zendesk and Talkdesk, maintained POPIA compliance, and achieved an average QA score of 96%.
Experience
Work history, roles, and key accomplishments
Customer Service Representative (Chat Agent)
Advanced Call Center Technologies (ACT)
Aug 2025 - May 2026 (9 months)
Provided customer service support for the Just Eat Takeaways campaign, handling high-volume live chat, outbound calls, and email queries. Achieved an average QA score of 96% while using Zendesk and Talkdesk.
Education
Degrees, certifications, and relevant coursework
Hoerskool Haartbeespoort
Matric Certificate, General
Completed secondary education and obtained a Matric Certificate in 2023.
Availability
Location
South AfricaAuthorized to work in
Job categories
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