Onyx aaliyah User
@onyx
Remote customer support specialist at Custom Made Remote handling customer inquiries across email and live chat.
NigeriaWhat I'm looking for
At Custom Made Remote, I provide remote customer support through email and live chat, resolve complaints, and maintain customer records using CRM tools.
At La Campagne Tropicana, I handled more than 200 inbound calls daily alongside email and chat inquiries. I helped customers with bookings, website navigation, and technical troubleshooting, and resolved escalated issues.
Earlier, I managed escalated service calls at Benil Global Links and conducted quality assurance reviews. I’m seeking a fully remote global customer support role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Custom Made
Dec 2024 - Present (1 year 9 months)
Delivers remote customer support via email and live chat, resolves complaints, and collaborates with distributed team members across time zones.
Customer Service Representative
Custom Made Remote
Dec 2024 - Present (1 year 9 months)
Delivers remote customer support via email and live chat, resolves complaints, collaborates with distributed team members, and maintains accurate customer records using CRM tools.
Customer Service Representative
La Campagne Tropicana
May 2023 - Jan 2024 (8 months)
Handled 200+ inbound calls daily and 100+ email/chat inquiries, assisted with booking and technical troubleshooting, resolved escalated issues, and collected customer feedback to improve service.
Sales Associate
La Campagne Tropicana
Sep 2022 - Apr 2023 (7 months)
Increased repeat customer satisfaction by 30% through personalized service, managed customer conflicts, and assisted in onboarding and training new team members.
Communications Officer
Obodo Remote
Nov 2021 - Aug 2022 (9 months)
Managed digital communications and social media engagement, increased engagement by 20% through strategic content planning, and coordinated internal communications across projects.
Communications Officer
Obodo
Nov 2021 - Aug 2022 (9 months)
Managed digital communications and social media engagement, increasing engagement by 20% through strategic content planning, and coordinated internal communications.
Customer Service Representative
Benil Global Links
Aug 2015 - Dec 2019 (4 years 4 months)
Managed escalated service calls with successful resolution outcomes, conducted 500+ quality assurance reviews, and contributed to cross-functional process improvements.
Education
Degrees, certifications, and relevant coursework
Coursera
Intro to Project Management, Project Management
Completed the Intro to Project Management certification on Coursera in 2023.
University of Benin
Bachelor's, Anatomy
Bachelor's degree in Anatomy from the University of Benin, completed in July 2022.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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