Onyinye Umeh

Serves as primary point of contact for candidate outreach and onboarding, managing the full pipeline from first response to onboarding completion. Documents candidate interactions and status updates to keep a fast-moving, multi-candidate pipeline organized and error-free.

Achieved an 87% score on a 360-degree performance evaluation for customer acquisition and retention work. Applied structured follow-up and retention techniques to reduce customer drop-off after initial contact.

Handled outbound customer conversations at volume, qualifying leads and scheduling appointments on a consistent daily cadence.

Completed structured training in customer service and relationship management, chat and text support, and technical support fundamentals.

Led a default recovery team that identified at-risk loan accounts early and restored them to good standing, while owning portfolio reconciliation for accurate disbursement and repayment tracking. Managed loan disbursement operations and served as escalation point for complex customer account issues over a 5+ year tenure.

Acted as first point of contact for client communications, coordinating scheduling and customer liaison duties.