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Onyinyechukwu Enem

@onyinyechukwuenem

Founder and CEO of GOG AI Media, training 300+ learners in generative AI and creating campaigns for public institutions.

Nigeria

Message

At GOG AI Media, I train learners in generative AI image and video production, design practical curricula, and mentor people applying these tools to client briefs. I’ve trained more than 300 learners.

I’ve produced AI-generated advertisements for private clients and directed video campaigns for public institutions, including Lagos State Traffic Management Authority (LASTMA), Lagos State Law Reform Commission, and Lagos State Consumer Protection Agency.

At Hugo, I analyzed customer interactions and CRM data to identify service issues. My work contributed to a 4.8/5 customer satisfaction score, a 95% SLA response rate, and improved customer retention.

In public-sector and administrative roles, I assessed service delivery processes, prepared performance and financial reports, and supported workflow improvements. I use tools including Zendesk, Intercom, Microsoft Excel, and generative AI platforms.

Experience

Work history, roles, and key accomplishments

Current

Founder & CEO

Current

GOG AI Media

Jul 2023 - Present (3 years 4 months)

Founded and led GOG AI Media, training over 300 learners in generative AI tools and delivering AI-powered creative campaigns for government agencies and public institutions.

Generative AI Prompt Engineering AI Image Generation AI Video Generation Curriculum Development Client Delivery Creative Production

Leadership Fellow

Lateef Jakande Leadership Academy

Aug 2025 - Aug 2026 (1 year)

Conducted operational assessments within the Ministry of Innovation, Science and Technology, analyzing processes and collaborating with stakeholders to develop evidence-based recommendations for improving efficiency and service delivery.

Operational Assessment Process Improvement Stakeholder Collaboration Financial Reporting Change Management Report Writing

Virtual Assistant

African Leadership Xcelerator (ALX)

Aug 2024 - Jul 2025 (11 months)

Coordinated executive schedules, maintained business records, prepared reports, and conducted research to support organizational planning and decision-making.

Schedule Management Record keeping Report Preparation Research Data Integrity Cloud Systems

Customer Experience Executive

Hugo

Nov 2023 - Jul 2024 (8 months)

Analyzed customer interactions to identify trends, achieved a 4.8/5 CSAT score, and improved customer retention by 20% through process improvements and root cause analysis.

Customer Experience CRM Data Analysis Customer Satisfaction SLA Management Root Cause Analysis Process Improvement Zendesk Intercom

Administrative Officer

Sterling Oil Exploration & Energy Production Company

Feb 2021 - Oct 2023 (2 years 8 months)

Managed organizational databases, developed reports on expenditure and performance, and improved financial reporting accuracy by 10% through enhanced tracking processes.

Database Management Financial Reporting Process Improvement Documentation Communication Skills Workflow Optimization

Receptionist / Customer Service Representative

Hard Rock Hotel & Suites

Jan 2017 - Jan 2021 (4 years)

Delivered exceptional customer service, achieving a 95% satisfaction rating, and resolved complaints through root cause identification and proactive follow-up.

Customer Service Customer Satisfaction Complaint Resolution CRM Communication Skills Relationship Building