Onyinyechi Maduka
@onyinyechimaduka
I resolve high-volume customer inquiries across chat, email, and phone.
NigeriaWhat I'm looking for
I've supported customers at BrandCo Ltd. and Jumia Nigeria, resolving inquiries across live chat, email, and phone while improving support processes and product issue resolution.
I've handled 50+ daily inquiries, trained new support agents, and used CRM tools including Salesforce, Sprinkler, Zoho, OMS, and HMT to deliver fast, accurate, empathetic service.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
BrandCo Ltd.
Feb 2025 - Aug 2025 (6 months)
Provided client-focused support, handling 50+ daily inquiries across chat, phone, and email. Assisted in tagging brand products to the official website and trained new customer service agents.
Education
Degrees, certifications, and relevant coursework
Allison Online Institute
Certificate, Customer Service
Completed customer care skills and telephone etiquette training in 2022.
International Organizations for Safety Management (IOSM)
HSE 1, 2, 3, Health and Safety
Completed HSE 1, 2, 3 certification covering principles of risk assessment and health and safety in the workplace in 2019.
Nnamdi Azikiwe University
Bachelor of Science, Educational Management and Policy/English Language
Bachelor of Science in Educational Management and Policy and English Language from Nnamdi Azikiwe University, Awka, completed in 2018.
Nnamdi Azikiwe University
Diploma, Political Science
Diploma in Political Science from Nnamdi Azikiwe University, Awka, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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