Onyekachukwu Jennifer
@onyekachukwujennifer
Customer support specialist who resolved complaints at Outsource Global, achieving a 90% customer satisfaction rating.
NigeriaWhat I'm looking for
At Outsource Global, I resolved customer complaints and issues, achieving a customer satisfaction rating of 90%. I also tracked customer interactions in CRM systems and shared recurring issues with management to support process improvements.
As a Liaison Officer at Small and Medium Enterprises Development Agency of Nigeria (SMEDAN), I coordinated resources supporting MSMEs and contributed to reports monitoring key performance indicators.
At Edward Ventures, I co-managed raw chemical supply and invoices and played a key role in day-to-day operations. At Brandcisco Ventures, I co-managed businesses including supermarket stores and the manufacture of chemically synthesized products.
Experience
Work history, roles, and key accomplishments
Liaison Officer
Small and Medium Enterprises Development Agency of Nigeria (
Apr 2023 - Jan 2025 (1 year 9 months)
Coordinated internal and external resources, including technical assistance for MSMEs, support institutions, and NGOs. Identified MSME products with strong local production capacity to guide government patronage and inform policies on import restrictions.
Customer Support
Outsource Global
Dec 2022 - Mar 2023 (3 months)
Resolved customer complaints and issues, achieving a customer satisfaction rating of 90%. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
Business Representative
Brandcisco Ventures
Aug 2016 - May 2022 (5 years 9 months)
Co-managed line of businesses including supermarket stores and manufacture of chemically synthesized products.
Business Representative
Edward Ventures
Mar 2015 - May 2022 (7 years 2 months)
Co-managed supply and invoices of raw chemicals. Played key roles in overseeing and managing day-to-day business operations.
Education
Degrees, certifications, and relevant coursework
Human Resource Management Associate (HRMA)
Human Resource Management Associate (HRMA), Human Resource Management
2021 - 2021
Certification in Human Resource Management Associate (HRMA) obtained in 2021.
Certified Customer Service & Satisfaction Specialist (CCSSS)
Certified Customer Service & Satisfaction Specialist (CCSSS), Customer Service
2021 - 2021
Certification in Certified Customer Service & Satisfaction Specialist (CCSSS) obtained in 2021.
Michael Okpara University of Agriculture
B.Sc, Entrepreneurial Studies
2016 - 2021
Grade: Second Class Upper Division
B.Sc in Entrepreneurial Studies from Michael Okpara University of Agriculture, Abia State, Nigeria, with Second Class Upper Division.
Government Model College Ikorodu
Senior Secondary School Leaving Certificate, General Studies
2010 - 2016
Senior secondary school leaving certificate (W.A.S.S.C.E / NECO S.S.C.E) from Government Model College Ikorodu, Lagos State.
Sunshine Nursery And Primary School International
First School Leaving Certificate, Primary Education
2004 - 2010
First School Leaving Certificate from Sunshine Nursery And Primary School International, Surulere, Lagos State.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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