Adamson Swatkasa
@adamsonswatkasa
Customer Service Representative at NewEdge Finance Limited, resolving customer issues across calls, email and social media.
NigeriaWhat I'm looking for
At NewEdge Finance Limited, I handle inbound calls, email enquiries and social media requests, providing clear guidance on available services and helping customers find appropriate solutions.
I investigate complaints, coordinate resolutions and follow up where needed. I also keep accurate records of customer interactions and feedback, and monitor recurring concerns for opportunities to improve service.
As an Administrative Officer | NYSC at Federal Ministry of Trade, Investment and Tourism, I responded to enquiries, assisted with documentation and followed up on outstanding requests.
At PLAN International, I engaged participants through structured facilitation, answered questions and collected feedback to support program improvement. I’m available for remote, hybrid and office-based opportunities supporting UK, US and other international teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
NewEdge Finance Limited
Jan 2025 - Jan 2026 (1 year)
Handled inbound calls, email enquiries, and social media customer support, resolving complaints and maintaining accurate records. Strengthened multi-channel support and drove timely issue resolution.
Engaged participants through active listening and structured facilitation, delivering information clearly and collecting feedback to support program improvement.
Administrative Officer | NYSC
Federal Ministry of Trade, Investment and Tourism
Jun 2023 - Jul 2024 (1 year 1 month)
Responded to customer and stakeholder enquiries, resolved service issues, and supported administrative processes with accurate record keeping and follow-up.
Education
Degrees, certifications, and relevant coursework
Federal University of Agriculture, Makurdi
Bachelor of Science, Banking and Finance
2016 - 2021
B.Sc. in Banking and Finance from the Federal University of Agriculture, Makurdi, Nigeria, completed in September 2021.
Side Hustle Internship
Customer Relationship Management, Customer Relationship Management
Completed Customer Relationship Management certification through Side Hustle Internship.
Jobberman
Soft Skills Training, Soft Skills
Completed Soft Skills Training certification through Jobberman.
McKinsey & Company
Future Forward Program, Future Forward Program
Completed the Future Forward Program certification through McKinsey & Company.
Google Digital Skills Training, Digital Skills
Completed Google Digital Skills Training certification through Google.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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