ONUH MIRACLE

I am a customer support professional with hands-on experience handling inquiries and resolving complaints across chat, email, and phone channels.

I have worked in fast-paced environments, including a customer care role at IbakaTV where I managed high volumes of inquiries, improved customer satisfaction, and maintained accurate records.

As a virtual assistant at Shine's World, I provided administrative support, managed schedules and emails, and handled client follow-ups, demonstrating strong time management and attention to detail.

I am proficient with CRM tools, Google Workspace, and remote work practices, and I am passionate about creating positive customer experiences and continuing to grow my skills.