Open to opportunities

ONOGU ROSELINE

@onoguroseline

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Administrative leader and executive assistant, streamlining operations with 10+ years of experience.

Nigeria

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What I'm looking for

I’m looking for a role where I can lead office operations and executive support, streamline policies and processes, and coordinate events, vendors, and stakeholders while delivering excellent customer service and measurable efficiency.

I’m a results-driven administrative professional with over 10 years of experience in office management, operational coordination, and administrative leadership. I streamline processes, resolve complex operational challenges, and support cross-functional teams to help organizations achieve clear objectives—while maintaining cost-effective, policy-compliant operations.

In my recent role as an Executive Assistant, I improved coordination of procurement and office supplies, delivered strong calendar management for the CEO, created standardized record keeping, and strengthened process improvement and policy compliance. Earlier, I supported customers and facilitated issue resolution at RenMoney, and as a Program Officer at Fundawazi Foundation, I improved volunteer recruitment and training, monitored NGO programs, and managed vendor and QuickBooks-based bank records—along with coordinating major events and stakeholder collaboration.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Idakwo & Brothers Impex Nigeria Ltd

Apr 2021 - Jan 2024 (2 years 9 months)

Improved CEO office coordination by managing calendars, scheduling meetings and presentations, and standardizing record keeping and documentation. Drove process improvements around procurement, office supplies, policy compliance, and event planning while handling ad hoc duties for the CEO.

Calendar Management Office Administration Procurement Support Record keeping Policy Compliance Event Planning Process Improvement Documentation Executive Support Quickbooks

Administration Support

Renmoney Microfinance Bank

Dec 2018 - Mar 2020 (1 year 3 months)

Supported first-contact customer service by answering, screening, and directing phone calls and responding to customer queries via phone, email, or chat. Helped improve customer experience through timely, accurate customer support and facilitation.

Customer Service Call Handling Email Support Live Chat Support Administrative Coordination Communication Skills Time Management Interpersonal Skills Problem Solving

Program Officer

Fundawazi Foundation

May 2015 - Dec 2018 (3 years 7 months)

Improved volunteer recruitment and training by facilitating learning and development sessions for teachers on identifying abused children. Monitored NGO programs to ensure alignment with the mission, coordinated major yearly events, and managed vendors while maintaining financial records in QuickBooks.

Program Management Volunteer Recruitment Training Facilitation NGO Program Monitoring Event Coordination Stakeholder Engagement Vendor Management Quickbooks Financial Records Management Customer Service

Office Administrator

365 Communications

Nov 2014 - Apr 2015 (5 months)

Coordinated office and event support by assisting an event management team alongside contractors and directing visitors to the appropriate quarters. Managed meetings and appointments, handled clerical tasks (phones and email), and tracked and replenished office supplies as needed.

Office Administration event support Meeting Coordination Clerical Work Supply Tracking Customer Service Time Management