Onochie Ogana

I am a customer-focused professional with over three years of experience in customer service, specializing in live chat support and problem resolution. My journey in this field has equipped me with the skills to handle customer inquiries efficiently through various platforms, including live chat, email, and messaging applications. I pride myself on my ability to multitask while maintaining a high level of customer satisfaction, which is reflected in my consistent 95%+ customer satisfaction rating.

Currently, I work at MOOV NIG LTD as a Live Chat Support representative, where I assist over 30 customers daily. My role involves personalizing responses while adhering to company scripts and guidelines, ensuring that each customer feels valued and understood. I actively collaborate with my team to enhance response efficiency and contribute to our knowledge base, which has been instrumental in improving our overall service delivery.

With a Bachelor of Arts Degree in English Linguistics and Literature from Madonna University, I possess strong written communication skills that complement my technical proficiencies in CRM tools like Zendesk and Microsoft Office. I am passionate about delivering exceptional support in fast-paced environments and continuously seek opportunities to grow and refine my skills.