Sidney Aneke

I am an empathetic and detail-oriented Chat Support Specialist with years of experience in assisting customers via live chat and messaging. My expertise lies in fast, accurate typing and real-time problem resolution, ensuring high customer satisfaction. I am self-trained and proficient in using platforms such as Zendesk and Intercom, and I am committed to delivering exceptional remote support while exceeding performance targets.

In my recent role as a Live Chat Support Agent at TalentFlow Consulting, I handled an average of 45+ chat sessions per day, resolving 90% of queries and achieving a customer satisfaction rating of 95–98%. I successfully reduced average response time by 30% through the use of templated response scripts and optimized workflows. My ability to manage joint chat and email support has allowed me to effectively answer customer inquiries and process requests, contributing to a 25% improvement in service quality.

With a Diploma in Computer Science, I have built a strong foundation in technical troubleshooting and customer service. I am fluent in English and have a working knowledge of Igbo. I am looking for opportunities that allow me to leverage my skills in a full-time remote capacity, where I can continue to grow and contribute to a team dedicated to exceptional customer experiences.