Onkar Kharat
@onkarkharat
NOC Engineer at Samespace Labs maintaining 99.9% uptime across carrier trunks and troubleshooting VoIP incidents.
IndiaWhat I'm looking for
At Samespace Labs, I monitor network and VoIP performance with Grafana and troubleshoot SIP incidents using Homer, sngrep, and Wireshark. My work has helped maintain 99.9% uptime across carrier trunks and reduce MTTR by 40% through structured root cause analysis.
I configure SBCs, DID routing, and carrier trunks, and administer Linux/Unix VoIP servers. I’ve also optimized routing and QoS policies to reduce call failure rates by 30% and improve MOS scores.
Before Samespace Labs, I developed internal ASP.NET and C# applications at WNS Global Services and supported BSE’s production Client Registration System. I also built projects including an online chess game and a wholesale grocery platform.
Experience
Work history, roles, and key accomplishments
NOC Engineer (VoIP) & Technical Support Engineer
Samespace Labs
Jan 2022 - Present (4 years 8 months)
Monitored real-time network performance and KPIs using Grafana, maintaining 99.9% uptime. Diagnosed 100+ VoIP/SIP incidents, reducing MTTR by 40% through structured RCA methodology.
Designed and developed internal web applications using ASP.NET C# and SQL Server, improving operational efficiency for 200+ business users. Participated in Agile sprints, maintaining 95%+ on-time delivery rate.
Technical Support Engineer
BSE (Bombay Stock Exchange)
Jun 2019 - May 2020 (11 months)
Delivered remote IT support for BSE's production Client Registration System, resolving application issues and access management with zero data breach incidents. Monitored production database environment and maintained SLA compliance.
Education
Degrees, certifications, and relevant coursework
DES's Navinchandra Mehta Institute of Technology, University of Mumbai
Master of Computer Applications, Computer Applications
Grade: CGPA: 7.06/10
Master of Computer Applications (MCA) with a CGPA of 7.06/10.
St. Angelo's Professional Education Institute, Y.C.M.O.U.
Bachelor of Computer Applications, Computer Applications
Bachelor of Computer Applications (BCA) degree.
Availability
Location
IndiaAuthorized to work in
Salary expectations
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