At Kimdem Business Solutions, I progressed from Sales Executive and Customer Service Assistant to Head of Sales and Lead Operations Manager. I lead sales and customer-facing teams, manage client relationships and escalations, and align operations with customer-service and revenue goals.
I use CRM tools and Google Sheets to maintain customer records, track follow-ups and KPIs, and improve workflows across sales, inventory, and operations. My work has supported a 90% customer retention rate, while earlier customer engagement initiatives increased brand adoption by 35% and prospect retention by 20%.
