Looking for a job

Keoshia Haywood

@keoshiahaywood

Message

Receptionist at CHARMING SMILES who managed patient check-in, appointments, and front desk operations.

Trinidad and Tobago

Message

At CHARMING SMILES, I managed calls, emails, and walk-in clients while supporting patient check-in and appointment scheduling. I also handled cash transactions and maintained sales and payment records.

At SWISSPORT, I processed passengers for check-in, boarding, baggage processing, travel inquiries, and document verification. I coordinated passenger flow and helped resolve passenger issues.

At IQOR, I handled inbound customer calls, answered questions about products and services, and documented interactions while following company procedures. Earlier, at St. Emmanuel Medical Associates, I assisted patients with daily activities, recorded vital signs, and supported the physician during procedures.

Experience

Work history, roles, and key accomplishments

Receptionist

Charming Smiles

Apr 2026 - Aug 2026 (4 months)

Managed front desk operations, including phone calls, emails, and walk-in clients. Handled cash transactions and maintained accurate sales and payment records.

Cash Handling Data Entry Microsoft Word Excel Outlook Teamwork Administrative Support

Airport Passenger Service Agent

Swissport

Oct 2025 - Apr 2026 (6 months)

Processed 200-300 passengers per shift for check-in, boarding, baggage processing, and document verification with 100% accuracy. Collaborated with cross-functional teams and independently resolved passenger issues.

Customer Service Check In Procedures Baggage Handling Document Verification Teamwork Problem Solving

Customer Service Representative

iQor

Feb 2023 - Feb 2025 (2 years)

Handled 100-150 inbound calls per day, resolving customer inquiries and complaints. Maintained quality scores over 90% by documenting interactions and following company procedures.

Customer Service Call Handling problem resolution Documentation Compliance Teamwork

Patient Care Assistant

St. Emmanuel Medical Associates

Feb 2022 - Feb 2023 (1 year)

Assisted patients with daily activities, mobility, and comfort. Collected and recorded vital signs and patient information with 100% accuracy, and prepared examination rooms for procedures.

Patient Care Vital Signs Monitoring Record keeping Clinical Support Communication Skills

Education

Degrees, certifications, and relevant coursework

St. Charles High School

High School Diploma, General Studies

Completed secondary education at St. Charles High School in 2018, earning certifications in Mathematics, English A, English B, Principles of Business, Social Studies, and Spanish.