onah matthew otor
@onahmatthewotor
I resolve high-volume customer inquiries and improve satisfaction across phone, email, and chat.
NigeriaWhat I'm looking for
At Bioharb Global Limited, I serve as the first point of contact for customer inquiries, process orders, track dispatcher riders, and convert potential leads into paying customers through proactive follow-ups.
Previously at Bfree and Outcess, I resolved support tickets across live chat, email, and calls, handled high-volume inbound requests, supported loan repayments, and maintained accurate CRM records. I resolved 95% of client issues within 24 hours at Bfree and processed customer data with 98% accuracy at Outcess.
I bring 4+ years of customer support experience, with strengths in conflict resolution, de-escalation, CRM management, and creating excellent client experiences for remote and on-site teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bioharb Global Limited
Jan 2026 - Present (8 months)
Serves as the first point of contact for customer inquiries via phone, email, and chat, ensuring prompt and accurate responses. Processes orders, tracks dispatcher riders, and converts leads into paying customers.
Customer Support
Bfree
Jan 2021 - Jun 2022 (1 year 5 months)
Resolved 30+ daily support tickets via live chat, email, and calls with a 95% satisfaction rate. Guided customers on loan repayment and managed high-volume inbound calls.
Customer Service Representative
Outcess
Mar 2018 - Dec 2021 (3 years 9 months)
Handled over 100 customer inquiries daily via phone and email, leading to a 60% increase in customer satisfaction ratings. Processed client data into CRM with 98% accuracy and assisted with loan repayment options.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Arts, Arts
Bachelor of Arts degree from Olabisi Onabanjo University.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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