Omuvwie Onome Jenkins
@omuvwieonomejenkins
Customer Service Representative skilled in live chat/email support and customer satisfaction, with data analytics tools.
What I'm looking for
I’m a customer-focused, tech-savvy Customer Service Representative who resolves client inquiries quickly and professionally. I handle live chat and email support while maintaining a positive brand image through empathetic, clear communication.
At JENNY BY DESIGNS, I handled customer inquiries via live chat and email, resolving issues with a 95% satisfaction rate. I document interactions and feedback to improve the support process, and I provide customers with current, relevant product information while handling complaints and compliments calmly—even under pressure.
I also bring analytical capability to my customer work, with a Data analysis certificate (The incubator's Hub) and strong computer literacy in Excel, Power BI, Tableau, and SQL. With active listening, conflict resolution, team collaboration, and fast, accurate typing, I’m prepared to support customers and improve service through both great communication and data-informed insights.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Jenny By Designs
Dec 2020 - Jan 2026 (5 years 1 month)
Handled customer inquiries via live chat and email, achieving a 95% satisfaction rate, while providing accurate product information and managing complaints professionally. Documented interactions and feedback to improve the support process and maintained calm, assured service under pressure.
Education
Degrees, certifications, and relevant coursework
Adekunle Ajasin University
Bachelor of Science, Chemistry
2014 -
Earned a B.Sc in Chemistry from Adekunle Ajasin University (Akungba).
Adekunle Ajasin University, Akungba
Bachelor of Science, Chemistry
Earned a B.Sc in Chemistry at Adekunle Ajasin University, Akungba.
Availability
Location
Authorized to work in
Job categories
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