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Omuvwie Onome Jenkins

@omuvwieonomejenkins

Customer Service Representative skilled in live chat/email support and customer satisfaction, with data analytics tools.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can provide empathetic live chat/email support, resolve issues confidently, and improve customer experience using tools like Excel, Power BI, Tableau, and SQL.

I’m a customer-focused, tech-savvy Customer Service Representative who resolves client inquiries quickly and professionally. I handle live chat and email support while maintaining a positive brand image through empathetic, clear communication.

At JENNY BY DESIGNS, I handled customer inquiries via live chat and email, resolving issues with a 95% satisfaction rate. I document interactions and feedback to improve the support process, and I provide customers with current, relevant product information while handling complaints and compliments calmly—even under pressure.

I also bring analytical capability to my customer work, with a Data analysis certificate (The incubator's Hub) and strong computer literacy in Excel, Power BI, Tableau, and SQL. With active listening, conflict resolution, team collaboration, and fast, accurate typing, I’m prepared to support customers and improve service through both great communication and data-informed insights.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Jenny By Designs

Dec 2020 - Jan 2026 (5 years 1 month)

Handled customer inquiries via live chat and email, achieving a 95% satisfaction rate, while providing accurate product information and managing complaints professionally. Documented interactions and feedback to improve the support process and maintained calm, assured service under pressure.