At TELE-PERFORMANCE, I handle customer inquiries across phone, email, and live chat, resolving complex financial service issues and processing payments securely. I achieved a 95% customer satisfaction score while meeting operational KPIs.
I also mentored and onboarded new staff on case management systems and technical workflows. Previously, I managed inventory at Arctic Spatials Limited and worked in business development at MARKET EQUITY, conducting market research and coordinating contract negotiations.
