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opeloyeru adedoyin

@opeloyeruadedoyin

Customer Support Specialist at BET9JA who handled player account and payment issues while maintaining 95%+ customer satisfaction.

Nigeria

Message

At BET9JA, I responded to players through live chat, phone, and email, helping with account, payment, deposit, withdrawal, and gaming product inquiries. I maintained 95%+ customer satisfaction and handled player concerns while following established procedures.

I also worked as a Telesales Agent at Jiji, assisting customers with vehicle purchases, and as an Inventory Manager at Yonmosa Nigeria Limited, monitoring stock, deliveries, and order records. Across these roles, I’ve worked with customer support systems and CRM tools including Intercom, Zendesk, and HubSpot CRM.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

BET9JA

Jul 2024 - Apr 2026 (1 year 9 months)

Provided customer support via live chat, phone, and email, resolving account, payment, and technical issues. Maintained high customer satisfaction and supported retention through personalized engagement.

Live Chat Email Support Phone Support CRM Ticketing Systems Customer Retention Upselling Escalation Management KYC Support Payment Support

Telesales Agent

Jiji

Jan 2024 - Jun 2024 (5 months)

Handled customer interactions via phone, chat, and email, processing orders and resolving complaints. Identified upselling opportunities and assisted customers with vehicle purchases.

Telesales Customer Service Upselling Order Processing Complaint Resolution Communication Skills

Inventory Manager

Yonmosa Nigeria Limited

Aug 2022 - Dec 2023 (1 year 4 months)

Monitored inventory levels, deliveries, and order tracking, ensuring data accuracy. Resolved shortages and overstock situations while maintaining accurate purchase order records.

Inventory Management Order Tracking Data Accuracy Logistics Excel Microsoft Office

Education

Degrees, certifications, and relevant coursework

Tai Solarin University of Education

Bachelor of Science, Transport Planning and Management

2016 - 2021

Bachelor of Science in Transport Planning and Management from Tai Solarin University of Education, Ijagun, Ogun State, from August 2016 to February 2021.