Open to opportunities

OMOTOLANI AJAO

@omotolaniajao

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Dedicated customer service representative with over 5 years of experience.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and reliable customer service representative with over 5 years of experience in inbound and outbound communications. My expertise lies in handling inquiries, resolving complaints, and delivering exceptional customer support. I pride myself on my strong communication and problem-solving skills, utilizing CRM tools like Salesforce and Zendesk to enhance customer satisfaction.

In my most recent role at Ed Grande Tuition, I maintained customer records with 100% data accuracy and collaborated with internal teams to improve support strategies. I successfully developed a standardized onboarding process that improved transition efficiency by 50%. My previous experience as a Senior Customer Support Executive at Nigerian Army Farms and Ranches Limited allowed me to supervise a team of 10 representatives, where I implemented strategies that improved service delivery efficiency by 75%.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ed Grande Tuition

Oct 2022 - Jan 2025 (2 years 3 months)

As a Customer Service Representative, I maintained customer records with 100% accuracy, collaborated with teams to enhance support strategies, and managed inbound and outbound communications. I also developed a standardized onboarding process that improved transition efficiency by 50%.

Customer Support CRM Tools Inbound Outbound Calling Problem Solving Communication Team Collaboration Onboarding Time Management

Senior Customer Support Executive

Nigerian Army Farms And Ranches Limited

Mar 2019 - Jul 2022 (3 years 4 months)

Promoted to Senior Customer Support Executive, I supervised a team of 10 representatives, managed complex complaints, and developed strategies that improved efficiency by 75%. I ensured high-quality service delivery and maintained accurate records for top-tier clients.

Team Leadership Service Delivery Strategy Data Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology

Bachelor of Technology, Animal Science

2014 - 2018

Studied Animal Science, focusing on the principles of animal husbandry, nutrition, and breeding. Developed a strong understanding of animal health management and agricultural practices.