Looking for a job

Omoseebi Dorathy

@omoseebidorathy

Message

Results-driven Customer Engagement Specialist with a strong track record.

Nigeria

Message

What I'm looking for

I am looking for a role that fosters growth, values customer relationships, and encourages collaboration.

I am a results-driven Customer Engagement Specialist with a strong track record of building and maintaining positive client relationships across diverse industries, including agritech, hospitality, and service-based sectors. My expertise lies in onboarding, customer education, issue resolution, and proactive communication, ensuring a seamless and satisfying client experience.

At Xtralarge Farms & Resorts, I served as the primary point of contact for new and existing clients, successfully onboarding over 300+ customers and reducing churn rate by 25% within just six months. I improved customer satisfaction scores from 82% to 95% through proactive support and consistent follow-up, and I played a key role in retaining high-value clients, contributing to a 15% increase in recurring revenue.

My commitment to fostering customer loyalty and driving long-term business growth is evident in my ability to resolve over 95% of customer issues within 24 hours, exceeding SLA targets. I am passionate about using my skills in customer relationship management and data analysis to enhance the overall user experience and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Professional

Current

XTRALARGE FARMS & Resorts

Jan 2025 - Present (5 months)

Served as the primary point of contact for new and existing clients, ensuring a smooth customer journey from onboarding to post-sale engagement. Successfully onboarded over 300+ new customers, reducing churn rate by 25% and improving customer satisfaction (CSAT) scores from 82% to 95%. Managed inquiries and complaints across multiple channels, resolving over 95% of issues within 24 hours.

Customer Relationship Management Onboarding Customer Education CRM Tools Communication Skills Problem Solving Collaboration

Teacher

NYSC

Jan 2014 - Dec 2016 (2 years 11 months)

Taught core subjects including English, Mathematics, Science, and Social Studies to primary school pupils, developing and implementing engaging lesson plans aligned with national curricula. Maintained accurate student records, conducted continuous assessments, and facilitated extracurricular activities to promote holistic learning. Fostered positive relationships with students, parents, and staff

Lesson planning Classroom Management Assessments Curriculum Development Communication Collaboration Mentoring

Education

Degrees, certifications, and relevant coursework

Oke Ogun Polytechnic Saki

Higher National Diploma, Public Administration

Obtained a Higher National Diploma in Public Administration. The program focused on the principles and practices of public sector management.

Oke Ogun Polytechnic Saki

National Diploma, Public Administration

Completed a National Diploma in Public Administration. This foundational program provided an introduction to public policy, governance, and administrative processes.