Open to opportunities

Omosalewa Yisau

@omosalewayisau

Message

I resolve high-volume customer inquiries across remote email, chat, phone, and social support channels.

Nigeria

Message

What I'm looking for

I’m looking for a remote customer support role with a global brand where I can resolve customer issues across channels, work effectively across time zones, and contribute to faster responses and strong customer satisfaction.

At Dotun Collins Studio, I handle 40+ daily inquiries across Instagram DMs, WhatsApp, email, and CRM ticket channels, resolving order, shipping, and complaint issues while redesigning follow-ups to reduce response time by approximately 30%.

I've also supported customers and accounts at Emtill Solution Limited and Dino Outsourcing Limited, managing 50–60+ daily contacts, documenting cases accurately, escalating complex issues clearly, and helping reduce repeat contacts. I’m equipped for remote, cross-time-zone support using Zendesk, Freshdesk, HubSpot, Google Workspace, Zoom, and multi-channel communication tools.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Administrative Assistant

Current

Dotun Collins Studio

Jan 2025 - Present (1 year 7 months)

Handled 40+ daily customer inquiries across Instagram DMs, WhatsApp, email, and CRM-based ticket channels, resolving order confirmation issues, shipping follow-ups, and complaint tickets end-to-end. Redesigned the inbox follow-up system, reducing average response time by approximately 30% and eliminating missed customer queries.

Zendesk Freshdesk HubSpot Email Support Phone Support DMS Google Workspace Zoom CRM Ticket Management Customer Satisfaction Time Management Multitasking Documentation Scheduling

Customer Support & Accounts Support

Emtill Solution Limited

Jan 2024 - Jan 2025 (1 year)

Managed high-volume customer interactions, averaging 60+ contacts per day via phone and email, resolving service and payment inquiries, troubleshooting billing discrepancies and account issues. Escalated complex issues using structured handover notes, reducing repeat contacts by an estimated 25%.

Zendesk Freshdesk HubSpot Email Support Phone Support CRM Ticket Management Customer Escalation Billing Account Management Documentation Customer Satisfaction Time Management Multitasking

Customer Support Officer

Dino Outsourcing Limited

Jan 2023 - Jan 2024 (1 year)

Responded to an average of 50+ daily customer inquiries via phone and email, maintaining 100% documentation compliance and managing complaint resolution workflows from intake to closure. Proactively followed up on resolved cases to confirm full customer satisfaction.