Omoni Newton

Served as primary client contact while leading a technical team, managing expectations and delivering clear project updates. Combined technical expertise with strong customer communication to ensure high client satisfaction and smooth delivery.

Provided timely, professional support to customers, addressing inquiries, complaints, and service issues with clarity and empathy. Maintained high customer satisfaction through active listening, accurate information, and consistent follow-up.

Supervised staff and served as key liaison with parents, handling concerns with strong interpersonal and conflict-resolution skills.

Communicated effectively with students, parents, and colleagues while managing parent inquiries with patience and professionalism.

Delivered frontline customer support by responding to inquiries, providing product information, and resolving issues promptly.

Handled high volumes of customer inquiries and complaints in a fast-paced telecommunications environment. Resolved billing, network, and service-related issues while maintaining professionalism and strong focus on satisfaction.

Built foundational experience in client interaction, supervision, and professional communication.

Built foundational experience in administrative support and professional communication.

Pursued a Bachelor of Science in Business Administration, completing the program in 2025.

Completed the West African Senior School Certificate Examination (WAEC) in 2013.

Earned a Certificate in LED Screen Engineering in 2026.