Open to opportunities

Omolaso Moses

@omolasomoses

Message

I resolve customer inquiries across telecom, food delivery, and e-commerce support channels.

Nigeria

Message

What I'm looking for

I'm looking for a full-time or part-time remote customer service role where I can support customers through chat, phone, and email, resolve issues professionally, and work flexibly across time zones.

I've supported customers at Spectranet, Commit Restaurant, and Jumia, resolving connectivity, billing, ordering, delivery, returns, and product-service inquiries through phone, chat, email, and messaging platforms.

I focus on calm complaint resolution, accurate information, and a smooth customer experience from first contact through escalation when needed. I'm available for full-time or part-time remote customer service work and flexible across time zones.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Spectranet

Handled customer inquiries related to internet connectivity, billing, and technical issues via phone and chat. Assisted customers with troubleshooting and service information while maintaining professional communication.

Customer Support Live Chat Phone Support Troubleshooting Phone Communication

Customer Support Agent

Jumia

Assisted customers with order tracking, returns, and delivery issues. Provided accurate product and service information and escalated complex issues when necessary.

Customer Support Order Tracking Returns

Customer Service Assistant

Commit Restaurant

Responded to customer orders and inquiries via phone and messaging platforms. Managed complaints and ensured timely resolution to support a smooth customer experience.

Customer Support Phone Support Complaint Resolution