Khadijat Ibrahim
@khadijatibrahim1
I resolve customer billing, network, and service issues across phone, email, chat, and social media.
NigeriaWhat I'm looking for
At Spectranet Limited, I handle 30+ daily customer interactions across phone, email, and social media, resolving billing, network, and service issues while maintaining a 75% first-call resolution rate. I process refunds, billing adjustments, and account updates accurately through CRM and ticketing systems, and support customers with remote onboarding.
Previously at Closet One2One Drycleaners, I managed customer inquiries, complaints, payments, records, and service requests. I improved administrative efficiency by 65% through stronger record management and workflow organization, and I bring the self-direction needed to meet KPIs in remote environments.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Spectranet Limited
Mar 2025 - Feb 2026 (11 months)
Handled 30+ customer interactions daily via phone, email, and social media, resolving billing, network, and service issues. Maintained a 75% first-call resolution rate and processed billing adjustments with 100% accuracy.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Business Administration
Earned a Higher National Diploma in Business Administration from Yaba College of Technology in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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