OMOBOLANLE Oladokun
@omobolanleoladokun
Customer Service Operative at Web3Bridge, resolving customer concerns and following up on issues through to resolution.
NigeriaWhat I'm looking for
At Web3Bridge, I respond to customer enquiries, explain information and next steps, and support practical resolutions. I also maintain accurate records to help provide consistent service.
When customers raise concerns, I listen, identify the issue, and follow up. I use digital communication and productivity tools to manage tasks and collaborate effectively.
At J&S Daycare, I was a first point of contact for parents and visitors, answered enquiries, handled calls, and maintained records. I also assisted with payment-related questions and supported daily administrative operations.
When a parent reported a duplicate payment, I checked the payment details, confirmed the duplicate transaction, and followed up until the refund was processed. I’m interested in remote or hybrid customer support opportunities with customer-first teams.
Experience
Work history, roles, and key accomplishments
Customer Service Operative
Web3Bridge
Jan 2021 - Present (5 years 10 months)
Respond to customer enquiries clearly and professionally, helping customers understand information and next steps. Listen to customer concerns, identify the issue, and support practical resolution and follow-up.
Front Desk / Customer Service Assistant
J&S Daycare
Jan 2017 - Mar 2019 (2 years 2 months)
Acted as a first point of contact for parents and visitors, answering questions and sharing information courteously. Handled calls and enquiries, maintained records, organised files, and supported daily administrative operations.
Education
Degrees, certifications, and relevant coursework
Lagos State University
B.A.Ed., History Education
Earned a Bachelor of Arts in Education in History Education from Lagos State University in 2024.
Adeniran Ogunsanya College of Education
Nigeria Certificate in Education, Education
2017 - 2019
Completed the Nigeria Certificate in Education (NCE) from Adeniran Ogunsanya College of Education from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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