omkar sawant
@omkarsawant5
Highly analytical Operations Specialist with 8+ years streamlining processes, ensuring accurate invoicing, and resolving customer billing issues.
IndiaWhat I'm looking for
I’m a highly analytical, detail-oriented Operations Specialist with over 8 years of experience streamlining operational processes and managing customer enquiries. I build and maintain strong client relationships to ensure optimal satisfaction.
In my current role as Processing Specialist at Fiserv, I generate and send accurate invoices, manage the end-to-end invoicing process, and address billing inquiries promptly. I prepare regular billing status and accounts receivable reports using MS Office and Oracle systems, and I review chargeback claims to determine validity and potential fraud.
Previously, as a Process Leader at Sterling India Pvt. Ltd, I implemented streamlined processes that increased productivity and improved operational efficiency. I led cross-functional teams to improve data accuracy, performed audits with root cause analysis (RCA) and CAPA, and ensured compliance with internal controls, audit requirements, and process documentation standards.
Experience
Work history, roles, and key accomplishments
Processing Specialist
Fiserv
Jun 2024 - Present (1 year 11 months)
Managed the end-to-end invoicing process by generating and sending accurate invoices to customers for goods and services. Resolved billing inquiries, reviewed chargeback claims for validity and potential fraud, and maintained SLAs and compliance with audit documentation.
Process Leader
Sterling India Pvt Ltd
Sep 2021 - Jun 2024 (2 years 9 months)
Implemented streamlined operational processes to increase productivity and improve operational efficiency. Led audits and RCA/CAPA for client issues, ensured regulatory compliance and data accuracy, and delivered monthly/quarterly progress reporting for senior management.
Operations Specialist
Sterling India Pvt Ltd
Jun 2017 - Aug 2021 (4 years 2 months)
Verified documents against specific criteria to create new orders manually and managed email inboxes to communicate effectively with clients and internal teams. Prepared Excel sheets for assigned work and conducted internal audits across multiple platforms to maintain quality and support special projects.
Information Retrieval Officer
Justdial Pvt Ltd
Jan 2015 - Jul 2016 (1 year 6 months)
Handled domestic inbound calls to provide requested information to customers and shared information via text message. Supported teammates by helping locate accurate information when needed.
Education
Degrees, certifications, and relevant coursework
St. Francis Institute of Management and Research
Master of Business Administration, Finance
2019 - 2022
Completed an MBA in Finance from St. Francis Institute of Management and Research from 2019 to 2022.
University of Mumbai
Master of Commerce, Commerce
2017 - 2019
Completed an M.Com degree (Commerce) from the University of Mumbai from 2017 to 2019.
Bharatiya Vidya Bhavan's Hazarimal Somani College
Bachelor of Commerce, Commerce
2014 - 2017
Completed a B.Com degree (Commerce) from Bharatiya Vidya Bhavan's Hazarimal Somani College from 2014 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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