Open to opportunities

Zubin Shaikh

@zubinshaikh

Operations professional specializing in banking & payments, billing operations, and customer grievance resolution for EU/UK clients.

India

Message

What I'm looking for

I’m seeking operations roles in banking, insurance, or shared services where I can handle billing, payments, and customer grievances with strong compliance focus, improve processes, and deliver dependable SLAs for EU/UK customers.

I’m an operations professional with 4+ years of experience across banking and utility billing operations, supporting UK and European clients. I focus on invoice processing, payment operations, customer grievance handling, and back-office compliance—delivering accurate, timely outcomes while maintaining SLA and quality benchmarks.

I’ve worked hands-on with SAP Easy Access and enterprise billing systems, investigating billing discrepancies and coordinating with internal teams to resolve issues. I also bring foundational Property & Casualty insurance knowledge (Policy Cycle, deductibles, co-pay, co-insurance, hazards & perils, endorsements, renewals, exclusions, declaration, and policy servicing), alongside ongoing AINS 101 preparation.

Experience

Work history, roles, and key accomplishments

Billing Executive

Capita

May 2023 - Oct 2025 (2 years 5 months)

Managed end-to-end billing operations for a major UK utility client (Severn Trent Water), ensuring accurate and timely invoice generation and SLA adherence. Investigated billing discrepancies, coordinated with internal teams to resolve issues, and supported process improvement initiatives.

Invoice Processing Billing Operations SAP Easy Access SLA Management Pivot Tables Property & Casualty Insurance

Knowledge Specialist

Mphasis Ltd

Nov 2020 - Jul 2022 (1 year 8 months)

Supported banking operations for Klarna customers across Finland, UK, Germany, Sweden, Denmark, Norway, and the Netherlands by investigating and resolving payment and invoice-related customer grievances. Performed invoice searches, validations, and transaction/bookkeeping processing, and escalated unresolved cases according to compliance procedures.

Banking Operations Payments Operations Invoice Validation Transaction Processing SAP Easy Access Enterprise Systems (TargetLive Compliance Escalations IMIMessenger