I’m a Billing Operations specialist with over 7+ years of experience managing unbilled client portfolios, driving timely invoicing, and strengthening adherence to critical billing timelines. I deliver high-volume invoice processing with sustained accuracy exceeding 99% and consistently improve operational performance.
I orchestrate large-scale migrations from legacy systems to ORMB, ensuring seamless transitions and complete data integrity through structured validation checks. By collaborating with cross-functional teams (Setup team, Rules team, Business Units), I minimize unbilled backlogs and reduce discrepancies by up to 25%, while boosting productivity by ~30%.
I also focus on continuous improvement—performing detailed audits of billing outputs, diagnosing and resolving billing inconsistencies, and tracking invoice delivery timelines against SLAs and TAT. I mentor new team members, standardize Desktop Procedures (DTPs), and maintain operational rigor with End-of-Day (EOD) reports, invoice distribution tracking, and process documentation.
