Omar Marrhich

I am a dynamic Client Support Specialist with over 3 years of experience in delivering exceptional technical support and troubleshooting solutions across various environments. My expertise lies in managing Mobile Device Management solutions and enhancing user experiences through effective collaboration with cross-functional teams. I have a strong background in coordinating IT resources and developing comprehensive training materials, which reflects my commitment to continuous improvement and excellence in support processes.

Currently, I work as a Client Support Specialist Tier 2 at Brightfin, where I troubleshoot platform issues and guide users through resolutions. I consult with end-users and network carriers to deliver tailored technical support, ensuring that corporate users receive clear instructions regardless of their technical background. My previous roles at the New York City Department of Education involved troubleshooting technical tickets, coordinating device needs, and developing training materials to support staff in using technology effectively.