At Seis, I own day-to-day operational execution for a remote team, coordinating support, onboarding, and internal workflows. I designed SOPs and internal documentation that reduced onboarding time by 30%, and led process improvements that increased CSAT from 80% to 98% and reduced errors from 7% to 3%.
Previously, at Puno Travel, I oversaw customer service and sales operations, improving retention by 15% and reducing internal delays by 18%. At PROMPERÚ – IPERÚ, I supported multi-channel operations and improved reporting accuracy by 18% through validation processes and structured data handling.
