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Karolayn Guerra

@karolaynguerra

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Industrial Engineer driving operational efficiency and data-driven planning across global accounts.

Peru

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What I'm looking for

I seek a data-driven operations role where I can optimize planning, standardize processes, lead teams, and drive measurable efficiency and growth.

I am an Industrial Engineering professional with 9+ years optimizing operational workflows and client experiences in high-volume, data-driven environments. I specialize in transforming complex data into actionable insights, building dashboards, and standardizing SOPs to guarantee data integrity and operational consistency.

I have led cross-functional teams and managed global accounts across the USA, LATAM, Europe, and Asia, delivering measurable results such as a 12% reduction in overstaffing and gross margin improvement from -15% to +18%. I bridge finance, legal, and operations to align planning, forecasting, and execution with strategic objectives.

I am proficient with analytics and workflow tools and I actively drive automation and scalable processes, mentoring teams and enabling internal promotions while ensuring sustainable growth and client success.

Experience

Work history, roles, and key accomplishments

Senior Planning & Operations

Concentrix

Feb 2024 - May 2025 (1 year 3 months)

Developed dashboards and analytical models for real-time KPI visibility and planning, led a team of 11–14 across 6 global accounts and delivered a 12% reduction in overstaffing, improving cost efficiency and enabling promotions.

Workforce Planning Forecasting Power BI Excel SOPs KPIs Cost Analysis

Demand Planning Specialist

Majorel LATAM

Apr 2021 - Jun 2023 (2 years 2 months)

Redesigned planning workflows and real-time reporting that improved gross margin from -15% to +18%, managed resource planning for 3 international accounts (~200 FTEs), and standardized SOPs and dashboards to reduce operational errors.

demand planning Resource Allocation Excel Reporting SOP Development Data Integrity Process Optimization

E-Commerce & Operations Manager

Merkado Mayor

Nov 2020 - Apr 2021 (5 months)

Owned end-to-end e-commerce operations, managed a 500+ SKU catalog, implemented SOPs and dashboards for sales, stock forecasting and supplier performance, improving data integrity and operational tracking.

E Commerce Operations Inventory Management WooCommerce Reporting SOPs KPI Tracking Forecasting

Store Manager

Various

Jul 2015 - Mar 2020 (4 years 8 months)

Managed daily store operations including sales reporting, cash reconciliation, inventory updates and team coordination to maintain brand standards and improve customer engagement.

retail management Customer Service Inventory Control Sales Reporting Team Leadership Administrative Operations

Education

Degrees, certifications, and relevant coursework

Peruvian University of Applied Sciences

Industrial Engineering, Industrial Engineering

Completed Industrial Engineering studies at the Peruvian University of Applied Sciences focusing on operational processes, data analysis, and workflow optimization.