Jessica Cobeñas
@jessicacobeas
Lidero operaciones y experiencia del cliente para convertir KPI en mejoras.
PeruWhat I'm looking for
He liderado operaciones de atención, ventas y servicio en telecomunicaciones y contact center durante más de 15 años. Actualmente implemento y gestiono la campaña Entel Chile en Lima para BECALL, dando seguimiento a cronogramas, objetivos y KPI.
He dirigido 12 supervisores y más de 200 ejecutivos en SCC, y he gestionado operaciones nacionales para Claro en AMG Internacional. Conecto las necesidades del cliente con objetivos operativos y comerciales mediante capacitación, calidad, planes de acción y desarrollo de líderes.
Experience
Work history, roles, and key accomplishments
Jefa de Proyecto
BECALL
Sep 2025 - Present (1 year)
Implemented and managed the Entel Chile campaign in Lima, overseeing schedules, operational objectives, and performance KPIs. Generated action plans, tracked progress, and coordinated with teams to ensure operational continuity.
Education
Degrees, certifications, and relevant coursework
Universidad de San Martín de Porres
Specialization, Digital Marketing
Pursuing a specialization in Digital Marketing.
Universidad Jaime Bausate y Mesa
Bachelor's Degree, Journalism
Completed a Bachelor's degree in Journalism in 2005.
Universidad Jaime Bausate y Mesa
Licentiate Degree, Journalism
Completed a Licentiate degree in Journalism in 2005.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Job categories
Skills
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