Gonzalo Cardenas Mezarino

Managed key client accounts across LATAM, USA, and Europe, ensuring long-term partnerships and achievement of performance and financial goals. Applied DMAIC to strengthen analysis and execution.

Supported partner relations and business expansion by increasing productivity and ensuring team needs were covered. Trained operations leaders and collaborated across company areas to implement new practices.

Led a group of operations supervisors to reach performance targets through leadership and execution development. Co-developed strategies with the account manager for KPI attainment, ran coaching sessions, and supported performance improvement plan execution.

Managed a group of fourth-quartile agents to improve performance by analyzing prior-month data to identify trends and root causes. Built a performance improvement plan with follow-up actions, improving results by 10% within the second week and enabling a team to reach first place the following month.

Oversaw a team of fourteen representatives to ensure performance attainment through coaching and follow-up on commitments. Adjusted strategy as needed and earned the top supervisor award for three consecutive months based on team performance.

Provided support to bank clients by handling transactions and meeting customer requirements, including the sale of banking products. Assisted with banking operations to support client needs.

Delivered high-quality customer service and performed administrative duties in the airport environment. Assisted passengers with check-in, boarding, and arrival processes and coordinated flight dispatch while analyzing processes to reduce operation times.

Trained board members to perform functions during the electoral process. Represented the area in meetings with supervisors at the national level to present improvement plans for the next electoral process.

Led a project to restructure the company as it was near bankruptcy. Improved sales through strategic advertising and client acquisition, ensured tax and bank debts were paid within the first six months, and increased the client portfolio to improve the company’s reputation in its location.

Received a Licentiate Degree in Business Administration from Universidad Nacional de Ucayali (completed December 29, 2020).

Earned a Lean Six Sigma White Belt certification from LSS Institute in October 2024.

Completed the McKinsey & Company Forward Program in December 2025.

Completed a Specialization Program for Executives in Administration and Leadership at ESAN Graduate School of Business from June 2021 to June 2022.

Completed training in Positive Psychology through Harvard Online in October 2024.

Completed a Bachelor’s in Business Administration at Universidad Nacional de Ucayali from April 2014 to January 2019.