Open to opportunities

Josue Panduro

@josuepanduro

Message

I optimize high-volume customer and sales operations through data, workflows, and cross-functional coordination.

Peru

Message

What I'm looking for

I'm looking for an operations or customer support role where I can improve workflows, manage high-volume processes, use data and technology to solve problems, and contribute across teams in a fast-paced environment.

I've supported high-volume operations across Turo, Customer Umbrella, High Camp at Palisades Tahoe, and Sunnyside Restaurant & Lodge.

At Turo, I resolved an average of 30 critical cases daily within a 3–5 minute processing time, using Kustomer to address complex platform issues and help raise quality scores from 80% to 87%.

At Customer Umbrella, I streamlined outbound sales operations and structured campaign execution that contributed to a 45% increase in team performance over six months. I maintained accurate operational pipelines through Salesforce, MS Teams, and Notion.

I'm comfortable coordinating fast-paced service flows for hundreds of guests, optimizing workflows, and maintaining rigorous quality and safety standards. I bring bilingual Spanish-English communication, analytical training in accounting and finance, and a practical focus on reducing bottlenecks.

Experience

Work history, roles, and key accomplishments

Cook Line / Operations & Service Support

Sunnyside Restaurant & Lodge

Jan 2026 - Apr 2026 (3 months)

Managed daily operational workflows under high pressure, ensuring consistent efficiency and resource optimization during peak hours. Coordinated complex, simultaneous tasks to maintain strict international quality and safety standards.

Process Optimization Workflow Management Cross functional Coordination

Guest Experience & Operations Specialist

High Camp (Palisades Tahoe)

Dec 2025 - Apr 2026 (4 months)

Directed high-volume daily operations, managing service flows for 250 to 350 international guests daily. Optimized service delivery processes to enhance operational efficiency, contributing to high revenue metrics and a 12% average tip rate.

Process Optimization Workflow Management High Volume Management Data Analysis

Sales Operations Specialist

Customer Umbrella

May 2025 - Nov 2025 (6 months)

Streamlined outbound operational processes, contributing to a 45% increase in team performance over 6 months through structured campaign execution. Managed data accuracy and cross-functional communications using Salesforce, MS Teams, and Notion.

Salesforce Notion Data Analysis Cross functional Coordination

Customer Operations Specialist

Turo

Sep 2024 - May 2025 (8 months)

Executed high-volume support operations, resolving an average of 30 critical cases daily while maintaining a strict 3-5 minute processing time. Analyzed and resolved complex platform issues using Kustomer, contributing to a quality score increase from 80% to 87%.

Kustomer Data Analysis Process Improvement High Volume