Omar Akkad

Extensively utilized ServiceNow as an Agile Lifecycle Management (ALM) tool, managing user stories, sprints, backlog maintenance, incident and case management modules, and streamlining workflows and task automation. Certified as a ServiceNow System Administrator (CSA), demonstrating proficiency across modules including ITSM, Agile Development, and Performance Analytics.

Provided analytical support for business processes across the NSWC Enterprise, including oversight from the Inspector General Office, Identity Management, Logistics and Support Training & Readiness, Weapons Malfunction Reporting, and access requests for the NSW NIPRNET Portal. Documented comprehensive business process maps to streamline operations and optimize resource allocation.

Managed online shipment and insurance system, overseeing transactions between US and international entities. Spearheaded a $2 million initiative to migrate legacy Lotus Notes Asset Management system to a Java-based web application.

Gathered and documented functional and business requirements for applications at the Office of the National Coordinator for Health IT. Acted as the main point of contact for User Acceptance Testing (UAT), facilitating communication between end users and developers to ensure smooth application deployment.

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Gained expertise in areas such as finance, marketing, and organizational leadership.

Earned a Bachelor of Science in Information Technology, covering fundamental concepts in IT systems, software development, and data management. Developed a strong foundation in technological principles and their practical applications.