Donna Sims
@donnasims
Experienced Senior Business Analyst specializing in Agile methodologies.
United StatesWhat I'm looking for
I am a Senior Business Analyst with over 10 years of professional experience, including 5 years as a Scrum Master. My expertise lies in facilitating stakeholder engagement and leading teams in developing and deploying software and business technology using agile frameworks and kanban methodology. I am a certified SAFe 6.0 Scrum Master, dedicated to coaching and mentoring scrum teams to self-manage and optimize product delivery.
Throughout my career, I have fostered a culture of trust, empowerment, and continuous improvement. I leverage tools such as Jira and Lucidchart to enhance communication and collaboration within teams. My recent role at Dell Technologies involves supporting a federal department's agile transformation, where I ensure backlog health and drive continuous improvement through effective retrospectives and team-building activities.
Previously, I have successfully led cross-functional teams at Bank of America and Elevance Health, enhancing user experiences and improving operational efficiency. My commitment to servant leadership and agile principles has consistently resulted in high-performing teams and successful project outcomes.
Experience
Work history, roles, and key accomplishments
Senior Scrum Master
Dell Technologies
Nov 2023 - Present (1 year 9 months)
Supports a development team through a federal department's agile transformation, enabling migration to an advanced, secure system and building and automating features. Provides agile coaching and guides the team to adopt agile frameworks and principles for improved collaboration and transparency.
SAFe Scrum Master
Bank of America
May 2022 - Oct 2023 (1 year 5 months)
Supported a cross-functional Scrum and Kanban team through a web application project to enhance the digital mortgage application process, improve user experience, and reduce application processing time. Proactively coordinated pre-PI planning efforts with the Product Owner, RTE (Release Train Engineer), and development team to enable seamless facilitation and readiness for PI planning.
Scrum Master
Elevance Health
Feb 2020 - Apr 2021 (1 year 2 months)
Supported a Scrum team through a data integration project to enhance the broker back-office system to improve efficiency and employee satisfaction through agile frameworks. Demonstrated servant leadership by proactively identifying and resolving impediments to maintain momentum to meet sprint commitments, showcasing business analysis techniques.
Lead Quality Auditor
Sutherland Global Services
May 2015 - Jan 2020 (4 years 8 months)
Led a 6-person team, providing crucial support to ensure the quality team and order processors adhere to queue management standards to meet Service Level Agreement (SLA) using agile frameworks. Functioned as a Control Owner for Federal Sarbanes-Oxley (SOX), overseeing SOX activities, encompassing walk-throughs, documentation, and data organization to mitigate risks through business analysis.
Education
Degrees, certifications, and relevant coursework
Amberton University
BSc in Business Administration, Business Administration
Studied business administration principles and practices. Gained knowledge in various aspects of business operations and management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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