Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
OA@omarabdelsalam
Results-driven customer success manager with a passion for technology.
United StatesI am a dedicated Customer Success Manager with over 2 years of experience in B2B account management and consultative sales. My journey has been marked by a commitment to driving exceptional client satisfaction and loyalty. At One Heart Apparel, I successfully managed and expanded a portfolio of over 50 B2B accounts, achieving a peak net revenue retention (NRR) of over 160%. My proactive outreach strategies led to a remarkable 60% repeat purchase rate, showcasing my ability to foster long-term client relationships.
In addition to my sales acumen, I possess strong technical proficiency in CRM tools such as HubSpot, which I utilize to manage pipelines and track client engagement effectively. My role as a Machine Learning Researcher at Tennessee Technological University further honed my analytical skills, where I led research on privacy-preserving machine learning and developed models that improved accuracy in smart grid attack detection. I am passionate about leveraging technology to enhance customer experiences and drive business growth.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
One Heart Apparel
Jan 2024 - Present (1 year 10 months)
Booked and closed over 100 B2B deals within six months, contributing to a peak net revenue retention (NRR) of over 160%. Managed and expanded more than 50 active B2B accounts, driving over 60% repeat purchase rates through proactive outreach.
Tennessee Technological University & University of Alabama
May 2022 - Present (3 years 6 months)
Led and published research on privacy-preserving machine learning, presenting findings at conferences and collaborating with cross-functional teams. Developed models that improved accuracy in smart grid attack detection and wireless localization by 25–35%.
T-Mobile
May 2020 - Present (5 years 6 months)
Increased store sales by 40% within the first 60 days through creative selling techniques, personalizing device and plan recommendations to customer needs. Consistently exceeded daily and weekly sales targets, achieving a personal closing rate of 65%.
Degrees, certifications, and relevant coursework
TUBachelor of Science, Computer Science
Grade: 3.32 GPA
Activities and societies: Leadership roles in fraternity and MSA, managing budgets, organizing events, and improving member retention through proactive engagement.
Studied Computer Science with a minor in Mathematics. Held leadership roles in fraternity and MSA, managing budgets, organizing events, and improving member retention through proactive engagement.
United StatesYou can contact omar and 90k+ other talented remote workers on Himalayas.
Message omar
JEJeremy Elliott
Senior Customer Success Manager, Hubspot
NSNathan Spear
Advisory Customer Success Manager, Rackspace Technology
Arina Shahbazi
Customer Success Manager, Onboarding, LinkedIn
JIJuliet Ilo
Customer Success Manager, Intel
Jerome Jackson
Customer Success Manager, Caregard
Samantha Lebrija
Customer Success Manager (SaaS), AchieveIt
Bridgette Garza
Sales Lead, Loyalti
Ashlee Tesser
Onboarding Success Manager, Amplify Education
Eric Olson
Principal Customer Success Manager, Private Consulting
DGDonavon Gonzalez
Customer Success Manager, Winnie
Canada