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omar abdelsalam

@omarabdelsalam

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Results-driven customer success manager with a passion for technology.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my customer success expertise while fostering a collaborative and innovative work environment.

I am a dedicated Customer Success Manager with over 2 years of experience in B2B account management and consultative sales. My journey has been marked by a commitment to driving exceptional client satisfaction and loyalty. At One Heart Apparel, I successfully managed and expanded a portfolio of over 50 B2B accounts, achieving a peak net revenue retention (NRR) of over 160%. My proactive outreach strategies led to a remarkable 60% repeat purchase rate, showcasing my ability to foster long-term client relationships.

In addition to my sales acumen, I possess strong technical proficiency in CRM tools such as HubSpot, which I utilize to manage pipelines and track client engagement effectively. My role as a Machine Learning Researcher at Tennessee Technological University further honed my analytical skills, where I led research on privacy-preserving machine learning and developed models that improved accuracy in smart grid attack detection. I am passionate about leveraging technology to enhance customer experiences and drive business growth.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

One Heart Apparel

Jan 2024 - Present (1 year 6 months)

Booked and closed over 100 B2B deals within six months, contributing to a peak net revenue retention (NRR) of over 160%. Managed and expanded more than 50 active B2B accounts, driving over 60% repeat purchase rates through proactive outreach.

Account Management Customer Success Technical Onboarding Workflow Optimization Customer Satisfaction

Machine Learning Researcher

Tennessee Technological University & University of Alabama

May 2022 - Present (3 years 2 months)

Led and published research on privacy-preserving machine learning, presenting findings at conferences and collaborating with cross-functional teams. Developed models that improved accuracy in smart grid attack detection and wireless localization by 25–35%.

Machine Learning Data Management Research Technical Communication

T-

Sales Associate

T-Mobile

May 2020 - Present (5 years 2 months)

Increased store sales by 40% within the first 60 days through creative selling techniques, personalizing device and plan recommendations to customer needs. Consistently exceeded daily and weekly sales targets, achieving a personal closing rate of 65%.

Sales Customer Service Troubleshooting

Education

Degrees, certifications, and relevant coursework

Tennessee Technological University

Bachelor of Science, Computer Science

Grade: 3.32 GPA

Activities and societies: Leadership roles in fraternity and MSA, managing budgets, organizing events, and improving member retention through proactive engagement.

Studied Computer Science with a minor in Mathematics. Held leadership roles in fraternity and MSA, managing budgets, organizing events, and improving member retention through proactive engagement.