Olwethu Luthuli
@olwethuluthuli
Customer Service Agent focused on fast, reliable support in busy aviation settings.
South AfricaWhat I'm looking for
I am currently a Customer Service Agent for a company called Menzies Aviation at OR Tambo International Airport, with experience since November 2023. In this role, I assist customers by listening attentively, solving problems quickly and efficiently, and building professional relationships in a busy aviation environment.
Before this, I worked as a General Worker for Transnet on short contracts during 2022 to 2023, which strengthened my reliability and readiness to follow procedures. I bring a strong dedication to helping customers resolve issues, perform well in both team environments and alone, and support a positive company image—along with training in airline customer service, Amadeus computer reservation systems, TEFL, and Safety Health and Environmental (SHE) representation.
Experience
Work history, roles, and key accomplishments
Customer Service Agent at Menzies Aviation at OR Tambo International Airport since November 2023, providing attentive assistance and resolving customer issues in a busy aviation environment.
General Worker
Transnet (RNC)
Jul 2023 - Jul 2023 (0 months)
Contract General Worker for Transnet (RNC) for a short period in July 2023.
General Worker
Transnet (Peerway)
Contract General Worker for Transnet (Peerway). Exact dates were provided in the source but are inconsistent (start after end), so dates are not recorded.
Education
Degrees, certifications, and relevant coursework
AVUXENI Computer Academy
Secretarial Skills & Computer Literate, Secretarial Skills & Computer Literacy
2021 - 2022
Completed training in Secretarial Skills and computer literacy over 7 months (October 2021 to May 2022).
Inanda Seminary
National Senior Certificate (NSC), Secondary Education
2017 - 2019
Completed the National Senior Certificate (NSC) program from 2017 to 2019.
NOSA College
SHE Representative Course, Safety, Health and Environmental (SHE)
2023 -
Completed the Safety, Health and Environmental (SHE) Representative course on 01 August 2023.
Skyy Aviation Academy
Cabin Crew Training, Aviation Customer Service & Cabin Crew
Completed Cabin Crew Training including airline customer service and Amadeus computer reservation system training.
TEFL Professional Institute
Teaching English as a Foreign Language (TEFL), Teaching English as a Foreign Language
Completed a Teaching English as a Foreign Language (TEFL) course over 3 months (August to November).
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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