Open to opportunities

Oluwatoyosi Babajide

@oluwatoyosibabajide

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Virtual Front Office Assistant delivering efficient remote client support.

Nigeria

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What I'm looking for

I seek a remote role focused on client-facing support, efficient documentation, and process improvement within a collaborative, compliant team.

I am a Virtual Front Office Assistant with over four years of experience supporting clients, managing remote communication channels, and coordinating administrative workflows across financial, legal, and service-driven environments.

I specialize in virtual reception, appointment scheduling, CRM maintenance, documentation management, and multi-channel customer support, consistently ensuring accurate records and compliance with internal controls and KYC requirements.

In roles at Stanbic IBTC Bank, Akabogu and Associates, and Prestige and Graca, I improved operational turnaround through organized case file management, clear client communication, and proactive issue follow-up.

I bring professionalism, attention to detail, strong time-management skills, and a commitment to delivering excellent customer experiences in fast-paced remote settings.

Experience

Work history, roles, and key accomplishments

Current

Virtual Front Office Assistant

Current

Stanbic IBTC Bank

Sep 2023 - Present (2 years 3 months)

Manage customer interactions across phone, email, and digital channels, coordinating virtual onboarding and troubleshooting to ensure timely resolution while maintaining KYC-compliant documentation and operational reporting.

Customer Support Virtual Reception KYC CRM Documentation Management Reporting

Client Relations & Administrative Support

Akabogu and Associates

Sep 2021 - Mar 2023 (1 year 6 months)

Served as virtual point of contact handling inquiries, appointment scheduling, and confidential case file management while updating CRM records and improving operational turnaround through coordinated follow-ups.

Client Relations Appointment Management CRM Case Management Documentation Communication Data Entry

Digital Support & Data Assistant

Prestige and Graca

Mar 2021 - Aug 2021 (5 months)

Managed customer engagement on digital platforms, organized customer insights and data for service improvement, and supported administrative tasks to enhance brand communication and daily operations.

Data Analysis Content Planning CRM Administrative Support Online Communication Data Entry Microsoft Office

Education

Degrees, certifications, and relevant coursework

Federal University of Agriculture, Abeokuta

Bachelor of Science, Forestry and Wildlife Management

2014 - 2019

Completed a Bachelor of Science in Forestry and Wildlife Management with coursework and training related to forestry, conservation, and wildlife management between 2014 and 2019.