Open to opportunities

Miracle Okeke

@miracleokeke1

Message

Detail-oriented virtual assistant and administrator delivering reliable client support and organization.

Nigeria

Message

What I'm looking for

I’m seeking a role providing remote or on-site administrative and client support in a collaborative, growth-focused team where I can apply organization, communication, and problem-solving skills.

I am a detail-oriented and highly motivated professional with experience in administration, customer service, and virtual assistance. I excel at managing client communications, email management, scheduling, data entry, and delivering excellent customer experiences while maintaining confidentiality.

I have supported legal staff and small-medium enterprises, coordinated tasks and documents, and resolved customer issues to improve retention. I am seeking to contribute strong organizational, communication, and time-management skills to a growth-focused organization.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Independent

Jan 2025 - Present (1 year 2 months)

Provide remote administrative and customer support including email management, scheduling, data entry, and client communication while maintaining confidentiality and timely task completion.

Scheduling Data Entry Client Communication Online Research document preparation Confidentiality

Customer Service Agent

SME

Jan 2023 - Dec 2024 (1 year 11 months)

Responded to customer inquiries and resolved complaints professionally to improve retention, while supporting daily administrative operations and collaborating with team members.

Customer Support Complaint Resolution Client Retention Communication Administrative Support Team Collaboration CRM

Secretary

D.U. Achumba Law Firm

Jan 2021 - Dec 2022 (1 year 11 months)

Provided comprehensive administrative support to legal staff, managing correspondence, client records, filing systems, appointment scheduling, and confidential document preparation.

Client Records Appointments document preparation Confidentiality Office Administration

Education

Degrees, certifications, and relevant coursework

Institute of Management and Technology, Enugu

Higher National Diploma, Business Administration

2020 - 2024

Completed Ordinary National Diploma in Business Administration (2020–2022) followed by Higher National Diploma in Business Administration (2023–2024).