At Ontario Mutual Insurance Association, I responded to policyholders, brokers, and prospective clients with information on insurance products, coverage, premiums, claims, and renewals.
I processed endorsements, amendments, cancellations, and renewals in line with company standards and provincial insurance regulations. I also worked with underwriters, claims adjusters, and sales agents to resolve customer issues.
At First Bank of Nigeria, I handled customer inquiries and complaints across phone, email, and in-person channels. I also explained digital banking options, including internet banking, mobile apps, and USSD codes.
At Medexia Limited (HMO), I answered member questions about health plans and explained benefits, coverage, and eligibility in plain language. I investigated and resolved service concerns, then followed up with members.
