At Tag Designs(Millinery), I responded to customer enquiries through WhatsApp, Instagram, and other channels. I shared product, pricing, availability, and delivery information, and processed orders with updates throughout the order process.
I resolved customer concerns while maintaining positive relationships, and followed up with prospects and existing customers to generate sales and encourage repeat business.
At HRG(Travel Agency), I managed calls, customer records, and routine correspondence. I also followed up on customer requests and escalated complex issues to the appropriate team lead.
